Job Description: Provide oversight for OneHUB external hub vendors supporting AbbVie’s Access and Affordability programs Manage day-to-day vendor oversight, including SLAs, quality standards, compliance requirements, and business needs Oversee vendor performance across multiple partners and conduct business reviews Develop and maintain governance frameworks, reporting structures, and performance review cadence Identify performance gaps and direct corrective action plans Monitor vendor financial performance and resource utilization Identify operational, compliance, and performance risks and implement mitigation strategies Partner with AbbVie Patient Services and brand stakeholders to translate strategic priorities into operational execution Provide performance updates, risk assessments, and strategic recommendations to internal stakeholders Identify cross-vendor opportunities to improve performance, efficiency, standardization, patient experience, and program effectiveness Guide process enhancements, staffing adjustments, workflow redesign, and technology optimization Drive root cause analysis and mitigation planning for systemic or recurring issues Lead and develop a team responsible for external hub vendor relationship management and performance monitoring Set priorities, accountability standards, and performance expectations; coach team members Requirements: Bachelor’s Degree required 7+ years of experience in vendor management, operations leadership, patient services, access support, or related commercial operations Experience within healthcare, biopharma, patient services, specialty pharmacy, or access support environments preferred Experience overseeing external hub vendor performance across multiple partners Knowledge of contractual obligations, SLAs, KPIs, quality standards, and compliance requirements Ability to monitor vendor financial performance and resource utilization Ability to identify and mitigate operational, compliance, and performance risks Ability to translate strategic shifts into operational direction for vendors Ability to use data and insights to compare performance trends and identify improvement opportunities Ability to lead and develop a team responsible for vendor relationship management and performance monitoring Benefits: Paid time off (vacation, holidays, sick) Medical, dental, and vision insurance 401(k) Long-term incentive programs Equal opportunity employer, including veterans and disabled applicants Reasonable accommodations for US & Puerto Rico applicants
