Bookkeeping Software Support Consultant

Introduction

To provide first-line support to customers by logging in, investigating and resolving bookkeeping-related queries. The role combines practical bookkeeping knowledge, customer service and structured software troubleshooting.

Duties & Responsibilities

• Log and manage bookkeeping support cases accurately.
• Troubleshoot and resolve Bookkeeping and Accounts queries.
• Investigate bank reconciliations, ledgers, journals, allocations, trust surplus and related bookkeeping matters.
• Guide and train client bookkeepers on correct system processes.
• Document root causes, actions taken and final resolutions.
• Identify recurring issues, software defects and call-reduction opportunities.

Desired Experience & Qualification

• Matric essential
• Bookkeeping certificate, diploma or equivalent recognised qualification.
• Sound knowledge of bookkeeping principles, reconciliations, ledgers and transaction processing.
• Computer literacy and confidence learning software applications.
• Strong written and verbal communication skills.
• Analytical problem-solving ability, accuracy and attention to detail.
• Customer-focused, proactive, self-motivated and able to manage deadlines.

Package & Remuneration

R300 000 - R340 000