Call Centre Trainer / Learning & Development Facilitator – Diepsloot, Johannesburg

A call centre trainer in Diepsloot's economy spends most of their day preparing new agents to handle customer calls for businesses in retail, security, hospitality, and domestic services — the industries that dominate the Fourways and Dainfern corridor. On a typical day you'll run induction sessions for groups of five to fifteen new starters, walk them through call scripts, show them how to use the CRM system on screen, and listen in on live calls to give real-time feedback. You'll also update training materials when products or policies change, flag agents who need extra coaching, and report progress to a floor manager or operations lead. The role is mostly indoors, on your feet or at a desk, and requires a clear speaking voice, patience, and the ability to explain things simply. Most trainers start on a single shift and move into senior or curriculum-design roles within twelve to eighteen months if they perform well.