Job Description: Own the operational model for translation and localization, including external partner management Define how localization requests are submitted, prioritized and tracked Manage translation and localization vendors, including quality calibration and turnaround expectations Establish SLAs and performance standards with external partners Ensure translated content maintains clinical accuracy, voice consistency, cultural appropriateness and clinical alignment Coordinate internal clinical or compliance review when needed Own how content is adapted for industries and portfolio segments across engagement and product content Define segment adaptation versus true custom work Build reusable industry-ready bundles and persona-aligned messaging frameworks Map persona archetypes to industries and segment priorities Translate persona needs into actionable guidance for creators Review segment drafts for persona fidelity and strategic alignment Govern localized and segmented assets through source-of-truth versions, derivatives, naming conventions and version control Maintain visibility into assets by language, industry and persona pattern Surface timeline risks and align vendor capacity with campaign and product release calendars Collaborate with engagement strategy, product content, creators, operations, clinical reviewers and external localization vendors Requirements: 5+ years of experience in localization, content operations or content strategy, preferably in a B2B2C or healthcare environment Experience managing translation or localization vendors, including SLAs and quality calibration Strong understanding of building reusable, governed content systems across languages, industries and personas Ability to distinguish scalable segment adaptation from one-off custom work and build frameworks that protect scale Excellent cross-functional collaboration skills across engagement strategy, product content, operations and clinical review Strong written and verbal communication skills Experience with content or project management tools such as ClickUp, Frontify or Sanity is a plus Benefits: 100% company-paid single tier medical coverage insurance PTO 401(k) with match Dental insurance Vision insurance Life insurance Disability insurance Robust benefits package