Contract Administrator
Service Coordination
- Create and assign service calls/work orders to Field Service Engineers (FSEs).
- Monitor call closure and turnaround time (TAT).
- Follow up on pending service requests and escalations.
- Coordinate preventive maintenance schedules with customers and service engineers.
Contract Management
- Maintain AMC/CMC contract database.
- Track contract expiry dates and support renewal activities.
- Ensure timely contract creation, extension, and system updates.
- Generate contract-related reports and dashboards.
Spare Parts Management
- Coordinate spare part dispatch and logistics.
- Track part consumption and inventory status.
- Support warranty and replacement processes.
- Ensure availability of critical spare parts for service support.
Documentation & Compliance
- Maintain service records, service reports, installation reports, and customer documentation.
- Ensure audit trail compliance and document control.
- Support regulatory and quality requirements as per company guidelines.
- Archive service documents and customer approvals.
Reporting & Data Management
- Prepare daily, weekly, and monthly service KPI reports.
- Track equipment uptime, PM compliance, call backlog, and engineer productivity.
- Generate reports using ERP/CRM systems and Excel.
- Analyse service performance data and identify improvement opportunities.
Cross-Functional Coordination
- Work closely with Logistics, Finance, and Regulatory teams.
Preferred Skills
- Knowledge of IVD instruments and laboratory workflows.
- Experience handling AMC/CMC contracts.
- Understanding of service KPIs and customer support processes.
- Strong analytical and reporting skills.
- Ability to handle multiple priorities and work under deadlines.
Service Coordination
- Create and assign service calls/work orders to Field Service Engineers (FSEs).
- Monitor call closure and turnaround time (TAT).
- Follow up on pending service requests and escalations.
- Coordinate preventive maintenance schedules with customers and service engineers.
Contract Management
- Maintain AMC/CMC contract database.
- Track contract expiry dates and support renewal activities.
- Ensure timely contract creation, extension, and system updates.
- Generate contract-related reports and dashboards.
Spare Parts Management
- Coordinate spare part dispatch and logistics.
- Track part consumption and inventory status.
- Support warranty and replacement processes.
- Ensure availability of critical spare parts for service support.
Documentation & Compliance
- Maintain service records, service reports, installation reports, and customer documentation.
- Ensure audit trail compliance and document control.
- Support regulatory and quality requirements as per company guidelines.
- Archive service documents and customer approvals.
Reporting & Data Management
- Prepare daily, weekly, and monthly service KPI reports.
- Track equipment uptime, PM compliance, call backlog, and engineer productivity.
- Generate reports using ERP/CRM systems and Excel.
- Analyse service performance data and identify improvement opportunities.
Cross-Functional Coordination
- Work closely with Logistics, Finance, and Regulatory teams.
Preferred Skills
- Knowledge of IVD instruments and laboratory workflows.
- Experience handling AMC/CMC contracts.
- Understanding of service KPIs and customer support processes.
- Strong analytical and reporting skills.
- Ability to handle multiple priorities and work under deadlines.
experience5
working at a client of randstad india
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