Customer Care Representative – Voice and Non-Voice

Job Description:

• Respond to customer inquiries through phone, chat, and email in a professional and friendly manner
• Provide accurate product or service information and troubleshoot customer concerns
• Process requests, document interactions, and update customer records
• Escalate complex cases to appropriate teams while ensuring proper follow up
• Meet performance metrics such as response time, resolution rate, and customer satisfaction
• Maintain up to date knowledge of company products, services, policies, and processes
• Handle customer feedback, complaints, and special requests with empathy and problem solving
• Contribute to a positive customer experience by consistently delivering high quality service

Requirements:

• 2 to 5+ years of experience in customer service, contact center support, or similar roles
• Strong communication skills in English, both verbal and written
• Ability to handle phone calls, chat conversations, and email tickets efficiently
• Excellent listening, problem solving, and customer handling skills
• Experience using CRM systems, help desk platforms, or customer support tools
• Ability to remain calm and patient in challenging customer interactions
• Strong attention to detail and accurate documentation skills
• Adaptability to process changes, new tools, and evolving workflows

Benefits: