Customer Service Administrator

Customer Service & Sales Assistant Location: Newbury, Berkshire Salary: £28,000 per annum Job Type: Permanent, Full-Time Hours: Monday to Friday Join a well-established and highly respected manufacturer and supplier of bespoke products as a Customer Service & Sales Assistant. This role is office-based and offers a great opportunity to contribute to the company's growth by delivering outstanding customer service and supporting sales initiatives. Day-to-day of the role: Customer Service: Respond promptly and professionally to customer enquiries via telephone and email. Build and maintain strong relationships with allocated customer accounts. Investigate and resolve customer queries, ensuring issues are followed through to completion. Order Management: Coordinate with internal departments regarding lead times, approvals, production schedules, and deliveries. Monitor orders throughout the process and proactively identify any risks to deadlines. Ensure customers are kept fully updated on order progress. Sales Support: Prepare quotations and pricing information accurately. Follow up on quotations, samples, and customer enquiries. Support sales campaigns, product launches, and promotional activities. Assist with customer events and exhibitions where required. Identify opportunities to upsell and cross-sell products to existing customers. Administration & Reporting: Set up and maintain customer records and account information. Raise invoices and support account administration activities. Produce sales and order reports as required. Ensure accurate data entry and compliance with company processes. Required Skills & Qualifications: Minimum of 2 years' experience within customer service, sales administration, or order processing. Strong communication skills, both written and verbal. Excellent organisational skills with the ability to manage multiple priorities. High attention to detail and accuracy. Proficient in Microsoft Office, particularly Excel. Experience using CRM, ERP, or order management systems. A proactive and positive approach to problem-solving. Ability to work effectively both independently and as part of a team. Benefits: Competitive salary of £28,000 per annum. Comprehensive training and support. Friendly and supportive team environment. Opportunity to work with a diverse range of customers and projects. Career development within a successful and growing business. Apply Now If you are a detail-oriented customer service professional looking for a varied role where you can make a real impact, we'd love to hear from you. Please submit your CV today to be considered for this exciting opportunity.