Job Description: Lead end-to-end customer implementation of digital technology solutions, including SSO and API integrations Own requirements gathering, documentation, and communication of digital solutions Collaborate with internal and external stakeholders to understand needs and define project scope Translate customer needs into solutions aligned with Aetna’s strategic vision Communicate project risks, blockers, progress, and delivery impacts, including in customer-facing discussions Provide business and technical guidance throughout implementation Proactively troubleshoot issues and help ensure digital needs are implemented effectively and securely Identify and support process improvements that increase delivery efficiency, consistency, and scalability Surface recurring delivery friction and recommend improvements to processes, tools, and ways of working Leverage data and analytics to inform strategic discussions Requirements: 5+ years of experience in digital strategy and/or digital delivery 5+ years leading cross-functional teams and managing projects from discovery through implementation, delivery, and support 5+ years of experience working with and presenting to customers and/or executives 5+ years of experience in healthcare Up to 10% travel annually Ability to work collaboratively in a fast-paced, dynamic environment Strong critical thinking and problem-solving skills Demonstrated relationship management skills Previous experience in agile product development Proven experience designing new processes and leading change adoption efforts that deliver measurable business outcomes Proven experience influencing and aligning cross-functional teams around shared goals within a highly matrixed environment Strong negotiation, analytical, and project coordination skills Ability to balance the ideal state with immediate delivery goals Excellent time management and ability to manage multiple priorities autonomously Highly organized and detail oriented Superior written and verbal communication skills Bachelor’s degree or equivalent work experience Benefits: Medical coverage Dental coverage Vision coverage Paid time off Retirement savings options Wellness programs Other resources supporting physical, emotional, and financial well-being CVS Health bonus, commission or short-term incentive program
