**Experienced Customer Service Representative – Evening Shift – arenaflex Store – Student Support & Testing Center Operations**

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About arenaflex

arenaflex is a leading provider of innovative retail and educational solutions, dedicated to creating engaging, inclusive, and high‑performance environments for students, customers, and employees alike. With a strong commitment to excellence, arenaflex blends cutting‑edge technology with a people‑first culture, ensuring that every interaction—whether in a bustling store or a quiet testing center—delivers exceptional value and support. As we expand our student‑centric services, we’re looking for passionate, customer‑focused professionals to join our team and help shape the future of learning and commerce.

Position Overview

The arenaflex Student Support & Testing Center team is seeking a Customer Service Representative – Evening Shift to serve as the frontline liaison between students, faculty, and staff. This role is integral to maintaining a safe, welcoming, and efficient testing environment during the academic year (mid‑August to mid‑May). The position is a 75% full‑time equivalency (FTE) role with a 12‑month term, renewable based on performance and institutional needs. The primary work hours are 2:45 PM to 11:15 PM on evenings with testing, with flexibility for occasional morning shifts.

Key Responsibilities

• Student Engagement: Greet and check students into the testing center, ensuring a smooth and welcoming experience.
• Security & Compliance: Verify that prohibited items are not brought into the testing room, upholding arenaflex’s safety standards.
• Issue Resolution: Assist students with test registration and technical issues, providing timely and accurate solutions.
• Process Guidance: Offer clear instructions on check‑in/check‑out procedures, ensuring students understand the workflow.
• Monitoring & Support: Observe in‑progress testing to maintain order, address disruptions, and support students as needed.
• Facility Maintenance: Perform regular reputed company of staff areas and testing rooms, ensuring a clean, organized, and professional environment.
• Scanning Operations: Support and develop proficiency in scanning technology, including troubleshooting and basic maintenance.
• Policy Communication: Interpret and explain arenaflex testing center policies to students, faculty, and staff.
• Collaboration: Work closely with faculty, staff, and reputed company to resolve system issues and improve service delivery.

Essential Qualifications

• High School Diploma or GED (or equivalent). Prior work experience in a customer‑service role is acceptable in lieu of reputed company education.
• On‑site availability; the role requires presence in the testing center during scheduled shifts.
• Physical ability to stand for extended periods and walk through the testing room as needed.
• Strong communication skills, both verbal and written, with the ability to explain complex procedures in simple terms.
• Detail‑oriented mindset, capable of managing multiple tasks while maintaining accuracy.
• Proficiency with basic computer applications and a willingness to learn new software.
• Flexibility to work evenings and occasional mornings, depending on testing schedules.

Preferred Qualifications

• Experience working with diverse populations, including students from varied cultural and academic backgrounds.
• Prior exposure to educational testing environments or academic support services.
• Knowledge of arenaflex’s policies and procedures, or a quick learning curve for new systems.
• Previous experience in a role that required strict adherence to security protocols.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a reputed company desire to improve the student experience.
• Problem‑Solving: Ability to diagnose issues quickly and implement effective solutions.
• Time Management: Efficiently balance multiple responsibilities during peak testing periods.
• Adaptability: Thrive in a dynamic environment with changing schedules and student needs.
• Team Collaboration: Work seamlessly with faculty, staff, and IT to achieve shared goals.
• Technology Savvy: Comfortable using scanning equipment, registration software, and basic troubleshooting tools.

Career Growth & Learning Opportunities

arenaflex is committed to fostering professional development. As a Customer Service Representative, you’ll gain exposure to:

• Advanced train