Help Desk Support Technician

What role you will play in team: Provide first-line technical support to employees, resolving IT-related issues and ensuring smooth operations.What you will do: Troubleshoot technical problems, provide training, and escalate complex issues to senior technicians.Key responsibility:Provide technical support to employees via phone, email, and chatTroubleshoot hardware and software problemsResolve common IT issues such as password resets and network connectivity problemsProvide basic training to employees on IT systems and applicationsMaintain accurate records of support requests and resolutionsRequired Qualification and Skills:Associate's degree in Computer Science or related field or equivalent experienceExperience in IT support or help deskStrong troubleshooting and problem-solving skillsGood knowledge of Windows and common office softwareExcellent communication and customer service skillsBenefits Included:Competitive salary and benefits packageOpportunities for professional development and career advancementCollaborative and supportive work environmentA Day in the Life: A typical day will involve resolving technical issues for employees, providing technical support and documentation of support requests.