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[Hiring] Bilingual Travel Agent @Randstad

Role Description

We're looking for a Bilingual Travel Agent to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey - with professionalism, care, and confidence.

  • Handle client travel requests via phone, email, and chat
  • Provide expert advice on travel plans, documents, and safety requirements
  • Book and modify travel: flights, accommodations, car rentals, insurance, excursions
  • Troubleshoot issues and ensure clients feel supported from start to finish
  • Apply loyalty programs (cash and points)
  • Protect sensitive information and uphold privacy policies
  • Meet key performance metrics (quality, adherence, attendance)
  • Engage in ongoing training and team collaboration

Qualifications

  • 3+ years' experience in the travel industry (retail or leisure focus)
  • 1+ year of customer service in a high-touch environment
  • Proficiency in Amadeus (GDS) is required
  • Certifications: TICO (mandatory) & OPC (if based in Quebec)
  • Bilingual: Fluent in English and French, both written and spoken
  • Strong communication and multitasking skills
  • Ability to work independently and manage priorities

Requirements

  • A stable wired internet connection (WiFi not recommended)

Benefits

  • Salary: $22/hour + access to a recognition and rewards program (monetary & non-monetary)
  • Schedule: 40 hours/week, rotating monthly shifts
  • Monday-Friday: 7 AM - 6 PM EST
  • Saturday: 9 AM - 5 PM EST
  • Location: 100% remote (anywhere in Canada)
  • Employment Type: Full-time contract, with the possibility of permanency after probation
  • Remote Flexibility - Work from the comfort of your home, no commute needed
  • Travel-Centric Focus - Help clients plan flights, getaways, excursions, and more
  • Performance Culture - Be recognized and rewarded for the quality of your work
  • Supportive Team - Work alongside experienced professionals who have your back
  • Continuous Learning - Stay sharp with evolving destination and product knowledge
  • Purposeful Work - Join a team that values collaboration, creativity, and integrity
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