Infrastructure Performance Consultant/Infra & Network Engineer | Nightshift-WFH

Role Summary The Infrastructure Performance Consultant provides specialized consultancy services to InterAction customers to diagnose, troubleshoot, and resolve performance issues that may be related to customer-managed infrastructure.

• Assessment and advisory against established architecture standards
• Identification of infrastructure deviations impacting performance
• Collaboration with internal teams for tailored client recommendations
• Implement preventative infrastructure best practices
• Improve system reliability, scalability, and adoption

Initially established as a part-time role, this position will validate demand, define service offerings, and contribute to the creation of a full-time Professional Services consultancy function focused on infrastructure performance optimization. This role is critical to driving customer value realization, protecting product reputation, and enabling long-term adoption of InterAction.

Key Responsibilities

1. Reactive Performance Troubleshooting (Consultative)

• Engage directly with customers experiencing InterAction performance issues.

Conduct structured performance diagnostics across:

• Application servers

• Databases

• Network configuration

• Authentication layers

• Reverse proxies

• WAFs

• API gateways

• Load balancers

2. Infrastructure & Architecture Advisory

• Provide expert guidance on how InterAction should be deployed within:
• Azure and hybrid environments
• Reverse proxy environments
• WAF-protected environments
• High-availability configurations

3. Proactive Consultancy Services Development

• Identify recurring infrastructure-related performance patterns.
• Infrastructure Health Checks
• Pre-Go-Live Architecture Reviews
• Performance Optimization Assessments
• Infrastructure Readiness Reviews
• Create standardized assessment frameworks.
• Define service deliverables and engagement models.
• Help shape the future full-time Professional Services consultancy function.

4. Cross-Functional Collaboration

Work closely with

• Professional Services Consultants
• Project Managers
• Product Engineering
• Technical Support
• Customer Success

To ensure:

• Smooth handoff between reactive support and consulting engagements
• Early risk identification during implementations
• Alignment between product design and real-world deployment patterns

5. Documentation & Knowledge Enablement

• Develop infrastructure performance best-practice guides.
• Create troubleshooting playbooks for Support.
• Document validated configuration patterns.
• Feed recurring findings back to Product for roadmap consideration.
• Contribute to internal training on infrastructure-related performance risks.

1. Strategic Impact & Customer Value

• Improve time-to-resolution for complex performance issues.
• Increase customer confidence in InterAction deployments.
• Reduce escalations misclassified as product defects.
• Strengthen adoption by ensuring stable and scalable deployments.
• Protect brand reputation through high-quality technical advisory.