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Night Guest Services Agent

Four Seasons Hotel London at Tower Bridge is seeking a Night Guest Services Agent to join our Front Office team.

The role

As a Night Guest Services Agent, you will be an important part of the arrival and departure experience, ensuring guests feel welcomed, supported, and cared for throughout their stay.

You will assist with luggage, escort guests to their rooms, provide recommendations and directions, and support transportation services where required. Working closely with the Concierge, Reception, and Guest Services teams, you will help create memorable experiences while maintaining the high standards associated with Four Seasons.

This role is ideal for someone who enjoys guest interaction, takes pride in delivering exceptional service, and has a genuine passion for hospitality.

What we offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead and build long term careers within a world class luxury brand.

  • £37,000 annual package inclusive of base salary and service charge plus cash tips

  • Structured 40 hour working week

  • Excellent training and clearly defined career development pathways

  • Strong internal progression opportunities across London and the global Four Seasons portfolio

  • Holiday entitlement increasing with service up to 33 days

  • Up to two paid Wellness Days per year

  • Company Sick Pay, increasing with service

  • Life insurance while on duty

  • Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties

  • 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests

  • Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day

  • Discounted gym membership with City’s Leonardo Hotel

  • Bupa Dental Cover and MediCash healthcare plans available

  • Enhanced maternity and paternity pay

  • Uniform with complimentary professional dry cleaning from day one

  • Season Ticket Loan and Cycle to Work scheme available from day one

  • Access to Wagestream for greater pay flexibility and discounts

  • Employee recognition programmes including monthly awards and events

  • Annual themed team events plus regular social, charitable and sporting activities

What to expect

  • Full time position, averaging 40 hours per week

  • 4 on, 4 off working pattern

  • 12 hour shifts, typically 8.00pm to 8.00am

  • Flexibility required to work weekends, public holidays, and varying shift times in line with business needs

What we are looking for

  • A valid UK driving licence with a clean driving record

  • Excellent communication and interpersonal skills

  • Professional presentation and a positive, guest focused attitude

  • Strong knowledge of London or a willingness to develop local expertise

  • Ability to work in a physically active role, including luggage handling and outdoor duties

  • Comfortable working in varying weather conditions

  • Strong organisational skills and attention to detail

  • Previous experience as a Bell Attendant, Doorman, Concierge Assistant, or in a guest facing hospitality role is advantageous but not essential

  • Right to Work in the UK

We look forward to receiving your application.

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