Overnight & Weekend On - Call Coordinator (Remote & Part Time)

About the position

Join our team as an Overnight & Weekend On-Call Coordinator and play a critical role in ensuring our clients receive the care they need—anytime, day or night. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants flexible, meaningful work supporting both caregivers and families. This role is a Part-Time position that works 7 Days on and 7 Days off. There are additional opportunities to work as a Care Team Specialist 2-3 days a week during your off week, if you are interested in the on-call role but need to generate a more full-time income.

Responsibilities

• Be the go-to support person for caregivers and clients during evenings, overnight hours, and weekends
• Answer incoming calls and respond quickly to urgent needs
• Fill last-minute call-offs and ensure all client shifts are covered, if unable to find coverage on-call role would gap shift when needed.
• Communicate schedule updates and support caregivers in real time
• Help resolve client concerns with professionalism and empathy
• Document all activity clearly and keep the operations team informed of any major issues

Requirements

• Strong communicator who is confident on the phone
• Quick thinker with solid problem-solving skills
• Highly reliable and responsive during scheduled on-call hours
• Organized and able to manage multiple situations at once

Nice-to-haves

• Experience in home care, healthcare, or scheduling is a plus (but not required)