Part Time/Weekend Customer Service Representative

Overview

Part Time Temporary Customer Service Representative - London - afternoon hours and Saturday. Monday - Friday 3.00pm - 7.00pm. Every Saturday 8.15am - 4.15pm. £15.00 per hour plus accrual of holiday pay. Until March 2026. Office based. Valid DBS required. Immediate availability needed.

Responsibilities

• Manage the day-to-day processing of visa applications and renewals. This will include greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation.
• Follow an established and defined filing and administration process, all guided by a computer-based system.
• Engage with applicants to provide a positive service. Handle customer complaints diplomatically and assertively.

Requirements / Qualifications

• Demonstrable experience in a customer service role engaging directly with the public; experience in a fast-paced, collaborative team environment.
• A valid DBS check is required; a copy of your certificate will need to be provided.
• Immediate availability needed.

Location & Employment Details

Location: London, England, United Kingdom

Employment type: Part-time, Temporary

Salary: £15.00 per hour

Hours: Monday - Friday 3.00pm - 7.00pm; Saturday 8.15am - 4.15pm