Parts and Service Coordinator (Automotive)

Job Description

• Answer and respond to technician and customer phone calls in a timely and professional manner
• Manage and respond to emails for consumer clients and vendors
• Build and prepare quotes for fleet and consumer clients
• Source parts availability and coordinate with vendors
• Create and process purchase orders and parts returns
• Modify and update job records to facilitate proper closure
• Support technician ledger adjustments and ensure accuracy
• Work using Slack, AirCall, Wrench Admin, and vendor websites for daily operations
• Handle customer warranty and third-party warranty issues and resolutions
• Collaborate with team members and cross-train to support operational gaps

Job Requirements

• Bachelor’s degree not specified
• At least 2+ years of experience in technical support and customer service
• Background in customer service, technical support, or operations support
• Proficiency in MS Office Suite (Excel, Word, Outlook)
• Experience using Slack, AirCall, Wrench Admin, and vendor platforms is an advantage
• Strong English communication skills (verbal and written)
• Excellent attention to detail and organisational skills
• Ability to work in a fast-paced, team-oriented environment
• Willing to work weekends, shifting schedules, and US hours
• Available to start immediately (ASAP starters only)