Remote Customer Service Associate – Phone & Email Support, Ticketing & Billing – Join brighthush for Competitive Pay & Benefits

About brighthush brighthush is a leading innovator in the live‑event and ticketing industry, connecting fans worldwide with unforgettable experiences. From blockbuster concerts and sports championships to intimate theater productions, we empower event organizers and attendees alike with cutting‑edge technology, reliable service, and a passion for customer delight. Our mission is simple make every ticketing journey seamless, secure, and memorable. As a global player, brighthush operates across North America, Europe, and Asia, serving millions of customers each year. We pride ourselves on a culture of collaboration, continuous learning, and a relentless focus on the customer. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your growth is supported. Why Join brighthush? Remote Flexibility Work from anywhere in the United States – no commute, no office walls. Competitive Compensation Attractive base salary, performance‑based bonuses, and a comprehensive benefits package. Health & Wellness Full medical, dental, and vision coverage, 401(k) match, and generous paid time off. Career Development Structured training programs, mentorship, and clear pathways to advancement. Inclusive Culture A diverse, supportive community that celebrates individuality and fosters collaboration. Key Responsibilities As a Remote Customer Service Associate at brighthush, you will be the frontline champion for our customers, ensuring every interaction reflects our commitment to excellence. Your day‑to‑day duties will include Answering inbound phone calls and responding to emails with accurate, timely information about ticket inventory, event details, and billing queries. Processing ticket consignment and purchase requests, ensuring inventory is updated accurately and promptly. Managing payment and billing transactions, troubleshooting issues, and coordinating with finance to resolve discrepancies. Collaborating with cross‑functional teams (Sales, Operations, Technical Support) to maintain seamless coverage and share insights. Maintaining high productivity and service standards, consistently meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores. Documenting all customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations. Participating in continuous improvement initiatives, providing feedback on processes, and helping implement best practices. Essential Qualifications High school diploma or equivalent; associate’s or bachelor’s degree preferred. Minimum of 1–2 years of customer service experience, preferably in a call center or ticketing environment. Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite. Strong verbal and written communication skills in English; additional languages are a plus. Demonstrated ability to handle high‑volume, fast‑paced interactions with professionalism and empathy. Self‑motivated, detail‑oriented, and capable of working independently while collaborating with a remote team. Reliable high‑speed internet connection and a quiet workspace that meets our technical requirements. Preferred Qualifications Experience in the live‑event or ticketing industry. Knowledge of ticketing platforms (e.g., Eventbrite, Ticketmaster) and payment processing systems. Previous remote work experience with proven time‑management and self‑discipline. Familiarity with data privacy regulations (GDPR, CCPA) and best practices for handling sensitive customer information. Strong analytical skills, with the ability to interpret metrics and suggest actionable improvements. Key Skills & Competencies Customer‑Centric Mindset Passion for delivering exceptional service and turning challenges into opportunities. Problem‑Solving Ability to diagnose issues quickly, think critically, and provide effective solutions. Adaptability Comfortable navigating changing priorities, new technologies, and evolving processes. Team Collaboration Willingness to share knowledge, support teammates, and contribute to a positive remote culture. Technical Proficiency Comfortable learning new software tools and troubleshooting basic technical issues. Time Management Efficiently balancing multiple tasks while maintaining high quality and accuracy. Career Growth & Learning Opportunities At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you will have the opportunity to Progress to a Senior Customer Service Representative role, taking on more complex inquiries and leadership responsibilities. Transition into specialized areas such as Ticketing Operations, Billing & Finance, or Technical Support. Participate in our Leadership Development Program , designed to groom high‑potential employees for future managerial roles. Access a robust learning platform featuring courses on customer experience, data analytics, and industry best practices. Attend quarterly virtual town halls and workshops led by senior executives, keeping you connected to the company’s vision and strategy. Work Environment & Company Culture Remote work is at the heart of brighthush’s culture. We provide Flexible scheduling options to accommodate personal commitments while ensuring coverage across time zones. Regular virtual team‑building activities, such as game nights, wellness challenges, and peer recognition programs. A Culture of Inclusion that celebrates diverse perspectives and encourages open dialogue. Access to a digital collaboration hub (Slack, Teams) for real‑time communication and knowledge sharing. Annual virtual retreats and optional in‑person meet‑ups for those who wish to connect face‑to‑face. Compensation & Benefits While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes Base Salary Market‑competitive pay with opportunities for performance bonuses. Health & Wellness Comprehensive medical, dental, and vision plans covering you and your family. Retirement Savings 401(k) plan with company match up to 4%. Paid Time Off Generous PTO, sick leave, and paid holidays. Remote Work Stipend Monthly allowance for home office equipment and internet. Professional Development Reimbursement for relevant certifications, courses, and conferences. Additional perks such as wellness programs, employee discounts on events, and a flexible work‑from‑home policy. How to Apply Ready to bring your customer‑service expertise to a vibrant, forward‑thinking team? Click the link below to submit your application and take the first step toward a rewarding career at brighthush. Apply to this job Join brighthush Today At brighthush, every ticket sold is a promise kept, and every customer interaction is an opportunity to create lasting memories. If you thrive in a fast‑paced, customer‑centric environment and are eager to grow with a company that values innovation, diversity, and excellence, we want to hear from you. Apply now and help us shape the future of live‑event experiences. Apply for this job