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Senior Full Stack Engineer, Realtime, Voice, Customer Experience Platform

Job Description:

  • Own the voice channel end to end, including telephony and CPaaS integrations, streaming speech-to-text and text-to-speech pipelines, realtime model orchestration, and latency and quality budgets
  • Build product features across React/TypeScript front ends, Scala and Python backend services, and GCP infrastructure
  • Design for multi-tenant scale through configuration rather than code forks
  • Build safety and compliance plumbing, including guardrails, content filtering, and PII redaction integration points
  • Maintain revenue-critical deployments through observability, alerting, incident response, and SLA performance
  • Build platform capabilities used by forward-deployed engineers for partner telephony integrations and go-lives
  • Raise engineering standards through code reviews, architecture reviews, and mentoring

Requirements:

  • 6+ years of software engineering experience
  • Senior-level ownership of production systems and genuine full-stack range
  • Hands-on realtime systems experience, such as voice applications, WebRTC/SIP, streaming media, or comparable low-latency products
  • Strength in React and TypeScript
  • Backend depth in Scala or another JVM language, and/or Python
  • Cloud infrastructure experience on GCP or AWS
  • Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
  • Familiarity using AI coding tools and ability to review, correct, and own shipped code
  • Experience with SLAs, observability, on-call rotations, and rollback plans
  • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
  • Strong communication across product, design, and operations
  • Conversational AI or LLM orchestration experience is a bonus
  • Speech technology experience with Deepgram, ElevenLabs, Whisper, or OpenAI Realtime is a bonus
  • Cloud telephony or CPaaS experience with Twilio, Amazon Connect, Genesys, or LiveKit is a bonus
  • Customer service, CRM, contact center, or workflow automation experience is a bonus
  • Travel industry technology experience (PSS/GDS, hotel PMS/CRS) is a plus, not required

Benefits:

  • Competitive salary
  • Pre-IPO equity packages
  • Unlimited PTO
  • Carrot Cash travel stipend
  • Access to co-working space on demand through FlexDesk
  • Work-from-home stipend
  • Generous parental leave, much above industry standards
  • 100% employer-paid Medical, Dental and Vision coverage for employees
  • Disability and Life insurance
  • Health Reimbursement Account (HRA)
  • DCA/FSA
  • Access to a 401k plan
  • Entrepreneurial culture
  • Open communication with management and company leadership
  • Small, dynamic teams with massive impact
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