Senior Manager - Digital Online and AI Operation.Technology Information

Mission/ Core purpose of the Job
The Senior Manager: Digital, Online and AI Operations Digital  is responsible for providing strategic and operational leadership over MTN SA’s digital customer engagement platforms and enterprise integration services within the IT Application Operations function. This role ensures the seamless, secure, and highly available delivery of MTN’s digital channels including mobile applications, web portals, and messaging services, while concurrently managing the enterprise integration middleware and API gateway platforms that enable critical interoperability across MTN’s technology landscape.

By orchestrating cohesive cross-functional collaboration with other Senior Managers within IT Application Operations and business partners, the Senior Manager champions customer-centric, resilient digital experiences and robust enterprise integrations, enabling MTN SA to accelerate its digital transformation agenda and sustain competitive advantage in the telecommunications market.