Transitions of Care Medical Assistant – Member Outreach

Job Description:

  • Calling (inbound/outbound) patients to check in after discharge to see how they are doing, and that they have received the assistance they need.
  • Work with affiliated vendors to coordinate services and care for members, to include transportation, DME, meals, home health care and more as appropriate.
  • Assisting with scheduling of post discharge TOC APP, PCP, and Specialist visits.
  • Collaborate with patients, providers, and caregivers to ensure a positive outcome.
  • Working hand in hand with the other members of the TOC team to address patient needs towards team based goals. This may include interdisciplinary huddles.
  • Participating in and assisting with pilot programs.
  • Coordinating with medical providers and facilities to access necessary discharge records.
  • Following escalation processes to the clinical team to ensure patients get needed evaluation and care.

Requirements:

  • An active and clear Medical Assistant Certification
  • 2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting

Benefits:

  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....
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