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UCR Operational Team Lead – Lead, Coach & Deliver Impact
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UCR Operational Team Lead – Lead, Coach & Deliver Impact
The Department for Work and Pensions (DWP) is seeking a skilled UCR Team Leader to coach and lead a frontline Universal Credit Review team. You will drive quality, performance, and effective decision-making to ensure claimants receive the correct entitlement.
You will line manage agents, monitor worklo, resolve escalations with stakeholders, and foster a collaborative One Service culture, delivering excellent customer service in a public service environment.